Me: The Helpdesk Monkey

Customer: I am facing packet loss

Me: I am sorry to hear that. Can I get your circuit ID please

Customer: xxxxx

Me: Sir, I see that you are using ~490kbps on a 512kbps link. are going to have some packet loss depending on your usage.

Customer: What!!! You think I don’t know anything. I have been in this business for 8 years. I have tens of links. The other provider never has problems. You are shaving me off on 10kbps.

Me: ?? ?? ??

I love being the helpdesk monkey :).

Moral: Doesn’t anyone know that “raw datarate, doesn’t take into account data framing or encoding” of the TCP/IP stack.