Overheard : On Reacting

I am so surprised that I haven’t heard this phrase till now. I guess I did, but didn’t pay attention :). Over heard this in a talk by a 6th grader on things he learnt from saints.

Respond and don’t react

For most of our interactions in this world, we are quick to react. But instead if we paused and responded to the situation, the world would be a better place.

Overheard : Putting into practice

Simple but powerful quote by Xun Kuang, known as Xunzi (a Chinese Confucian philosopher of the 3rd century BC)


Not having heard something is not as good as having heard it; having heard it is not as good as having seen it; having seen it is not as good as knowing it; knowing it is not as good as putting it into practice.

Overheard : Market share and Profitability

Herb Kelleher‘s, the iconic co-founder and long time CEO of Southwest Airlines, thoughts on profitability. He shared this with Guy Raz on his “How I built this” podcast.

If we have 4% of the market and are being profitable, that is better than having 90% of the market and being unprofitable.

The entire podcast for your listening pleasure is at https://www.npr.org/2019/01/04/682174446/remembering-herb-kelleher

Herb passed away on Jan 3, 2019. RIP Herb.

How not to design a website

Etrade is one of the largest stock trading service providers in the US. One would think they want to make it easy for their customers to trade. Guess not :). I recently logged in to check on my account and place an order. Capital One recently sold their stock trading portfolio to Etrade (why???), so I didn’t get a chance to get oriented with the etrade interface…

So I logged in and was presented a good overview of the account.

Good so far.. I want to place a trade. what do I click?.. let me try the detailed account view

Hmm.. no luck.. How about the orders menu? That sounds like a place where one can place a trade

Nope.. that doesn’t even remotely look like a place I can place an order..

I am amazed at how companies get away with this..