overheard

Overheard : Watermelon Metrics

Watermelon Metric : Green (good) on the outside and red (bad) once you dig in.

– Daniel Shapero (LinkedIn COO) on a post on LinkedIn

Some examples

  • If churn is down (looks green)… but when you look into why it’s down is because all of your customers left last year (very bad)
  • A manager’s EVS scores are up because everyone who was unhappy left
  • Brand awareness could be considered watermelon if it’s high but brand perception is poor.
  • The click-through rate of an email campaign is high, but when you dig in you learn that it’s because so many users are clicking in the footer to change their email preferences or opt out.
  • YOY Revenue is increasing (Green) – especially currently as businesses are raising prices to accommodate inflation – but when you dig in, you see profits are actually suffering (red)
January 20, 2022 by OverHeard 0

Oveheard : Pain

our ability to deal with pain is directly proportional to our ability to see pain elsewhere.

Subroto Bagchi

April 16, 2021 by OverHeard 0

Overheard : Services vs Product businesses

In the services business, you get paid to say yes to everything.

In the product business, you get paid to say no. By convincing the customer that you are not going to give what they want, but what they need.

– Sanveet Singh (CEO of $PAR) on a podcast with Richard Sosa

April 8, 2021 by OverHeard 0

Overheard : Unexpected, Unanticipated, Unfair

Caught this on a whiteboard at work 🙂

In business, just like in life, we are going to have to deal with the unexpected, the unanticipated and the unfair. Those who deal most successfully with all of it are the ones who have the attitude that indeed whatever happens is normal. That doesn’t mean that whatever happens is acceptable or pleasant. But it does mean that changes and surprises are part of life, and we can choose to either roll with the changes or the change rolls over us.

June 25, 2019 by OverHeard 0