Love this quote about process attributed to Tobi Lutke in multiple interviews. He said it in different ways, but here is the gist
There are three kinds of processes
- Process that makes things that were previously impossible to do, possible. That’s good.
- Process that makes something that was previously possible significantly simpler, which is also good.
- Remaining 99.9% of all process that exists in corporate America is the third category, which is actually just telling people to behave slightly different from what common sense tells them to do.