Love this quote about process attributed to Tobi Lutke in multiple interviews. He said it in different ways, but here is the gist

There are three kinds of processes

• Process that makes things that were previously impossible to do, possible. That’s good.
• Process that makes something that was previously possible significantly simpler, which is also good.
• Remaining 99.9% of all process that exists in corporate America is the third category, which is actually just telling people to behave slightly different from what common sense tells them to do.

Source :

• https://fs.blog/knowledge-project/tobi-lutke/
• https://twitter.com/patrick_oshag/status/1260299426213646336