Management : Is your message being heard

Good article regd. communications  (verbal and email) on NY Times at http://boss.blogs.nytimes.com/2011/01/06/are-your-messages-being-heard/ .  I esp liked the comment about keeping messages short and smiling. We spend some much time at work (and most of that on email) in the modern work place. And I think these two things will make your colleagues appreciate you a lot more :).