My team uses the “Remote Assistance” functionality offered in Windows XP pretty extensively. One of the problems with the tool for the tech support personnel is that there is no easy shortcut to “offer” remote assistance. One has to launch remote assistance, search for “offer assistance” and then click on the link that shows up. Sounds easy, but if you are doing it 20 times a day, gets rather irritating :)..
Here is a trick to bypass the search.. Right click on your desktop and go to “New” –> “Shortcut”. Enter “hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm” (without qoutes “”) into the location of the item box and hit next. Choose a name for the shortcut and click on Finish.
Double click on the shortcut and voila.. instant access to offering remote assistance :).
