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# Me: The Helpdesk Monkey
- URL: https://kudithipudi.org/me-the-helpdesk-monkey/
- Published: 2003-10-05T16:43:01.000Z
- Updated: 2003-10-05T16:43:01.000Z
- Description: Customer: I am facing packet loss Me: I am sorry to hear that. Can I get your circuit ID please Customer: xxxxx Me: Sir, I see...
- Author: admin
- Tags: Rantings, Uncategorized, #wp, #wp-post, #Import 2026-08-23 02:32

**Customer**: I am facing packet loss

**Me**: I am sorry to hear that. Can I get your circuit ID please

**Customer**: xxxxx

**Me**: Sir, I see that you are using \~490kbps on a 512kbps link. Hmm..you are going to have some packet loss depending on your usage.

**Customer**: What!!! You think I don’t know anything. I have been in this business for 8 years. I have tens of links. The other provider never has problems. You are shaving me off on 10kbps.

**Me**: ?? ?? ??

Ilovebeing the helpdesk monkey :).

Moral: Doesn’t anyone know that “**raw datarate, doesn’t take into account data framing or encoding**” of the **TCP/IP** stack.