This picture (credited to Uptime Software) shows how you can classify outages so that you know which ones to tackle first. A very good way to take stock of things and show progress over time.

This picture (credited to Uptime Software) shows how you can classify outages so that you know which ones to tackle first. A very good way to take stock of things and show progress over time.

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I like it!
Comment by Laura — September 10, 2010 @ 11:00 am